Support

Frequently asked questions

The full FAQ lives on the homepage. Short version:

• No internet? Only the one-time purchase needs a connection. After that, the app runs fully offline.
• Purchase not showing up? Tap "Restore Purchases" in the app's settings. That re-checks the status directly against your Apple ID.
• Reinstalled the app, progress gone? Learning progress is stored exclusively on the device and cannot be technically restored. The full unlock itself stays tied to your Apple ID, see above.
• Invoices, refunds, or payment issues? The purchase is handled entirely by Apple. Please contact Apple Support directly for these.

Reporting a bug

To help track down a problem quickly, it helps to include the following in your email:

• iPhone model and iOS version
• App version (found in the app's settings)
• What exactly happened, and a screenshot if possible

Contact

Further legal information is available in the Legal Notice and the Privacy Policy.