Support

Questions, ideas or a problem? Write to contact@pfh-studios.de. We usually answer within two working days.

How do I cancel my subscription?

In the app, go to Settings and tap "Cancel subscription". Or open the iOS Settings, tap your name, then Subscriptions, then Gapwise. Cancel at least 24 hours before the end of the current period.

How do I get a refund?

Refunds are handled by Apple. In the app, go to Settings and tap "Withdraw from contract", or visit reportaproblem.apple.com.

I bought Pro on another iPhone

Tap "Restore" in the app's Settings or on the subscription screen. Use the same Apple ID.

Where is my data stored? How do I delete it?

Your lists and progress stay on your iPhone. There is no account. Photos read by the AI are not kept. To delete all data, delete the app. You can turn the AI off in the app's Settings.

A photo was not read correctly

Good light helps, and hold the phone straight over the page. It is most accurate with "Read lists with AI" turned on in Settings. You can fix any word on the review screen before you save the list.

AI example sentences are missing

On iPhone 15 Pro and newer they are written by Apple Intelligence, which must be turned on in the iOS Settings. On older iPhones, turn on "Read lists with AI" in the app's Settings.